ODC Governance Council
A Council consisting of Sr. members from both end needs to be formed to facilitate proper Governance in the ODC engagement.
Setup goals: Setup service performance, productivity and quality improvement goals
Define Annual roadmap: Define the work portfolio, resource plans etc.
Performance Review: explore ways to improve the depth and breadth of engagement for a win-win partnership
Issue Resolution and Escalations
A Governance Council consisting of key members in the Engagement from both sides will be selected and an annual plan of Key Activities to be performed during the period will be laid out. This plan can work as the guiding document for the operations of the EDC. Quarterly review can take place so that important changes could be incorporated. Review and reporting structure will be established.
Some Risks and Pitfalls of the ODC Model
- Lack of any structured approach to select the applications for ODC.
- Low prioritisation of the work portfolio.
- Deploying the wrong working model in terms of roles or activities.
- Lack of oversight from the ODC partner to effectively operate the ODC.
- No policy on Cultural Sensitisation/Training for the teams.
EDC Best Practices
- Selection of right Application Portfolio and working model.
- Process and tools consistency across the two teams.
- Ensuring the right domain knowledge, skills, and cross-cultural sensitivity.
- Extensive Communication and Status Reporting along with measurable performance metrics and issue management.
- A good governing and steering structure to resolve any roadblocks and to work towards higher business value.
- Knowledge management practices.
- Resource Exchange between onsite and offshore locations through short trips.
- Using Practices related to employee retention and rotation.